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FAQs
1) Who operates this website?
This website is owned and operated by:
BluePeak Solutions S.R.L.
VAT: RO-84736291
📍 Strada Lalelelor 22, Floor 3, 020125 Bucharest, Romania
📩 Email: info@faveuro.com
Support hours: Monday – Saturday, 9:00 AM – 20:00 PM
We are an online e-commerce store selling physical products to customers in the European Union.
2) What do you sell and where do you ship?
We sell consumer products for personal use.
We ship to selected EU countries depending on courier availability.
If your country is not available at checkout, shipping is not possible.
3) Are you a marketplace?
No. Faveuro is not a marketplace.
We do not host third-party sellers.
4) How do I place an order?
Open the product page → fill the order form → confirm the order.
We may contact you to confirm details before shipping.
5) What information do you need?
We require:
Full name
Shipping address
Phone number
Email (optional but recommended)
Correct details help avoid delivery problems.
6) Will you contact me after ordering?
Sometimes yes. We may confirm orders by email, SMS, or phone to prevent errors.
7) What payment methods are available?
Payment options may include:
Card
Bank transfer
Cash on Delivery (if available)
Available options are shown at checkout.
8) How does Cash on Delivery work?
You pay the courier at delivery.
You must be present and pay upon receiving the parcel.
9) Do you store card details?
No. We do not store card information.
Payments are handled by secure payment providers.
10) Can I change my order?
Yes — contact us immediately at:
📧 info@faveuro.com
Changes are possible only before shipment.
11) Delivery time?
Estimated: 1–3 business days.
Delays may happen during holidays or busy periods.
12) Will I receive tracking?
Yes, when supported by the courier.
If tracking is limited, we can provide manual updates.
13) Parcel delayed?
Email us at info@faveuro.com with your order reference.
We will check with the courier.
14) Not home during delivery?
The courier may retry delivery or return the parcel.
Always provide a correct phone number and address.
15) Can I refuse delivery?
Yes, but refusal may lead to return costs depending on the case.
16) Can I return a product?
Yes. EU law allows returns within 14 days.
Contact: info@faveuro.com
17) Return conditions?
Products must be unused and in original packaging.
18) Who pays return shipping?
Customer pays return shipping unless the item is defective or wrong.
19) Refund time?
Refunds are issued within 5–10 business days after inspection.
20) COD refunds?
Refunds are sent by bank transfer.
We do not send cash refunds.
21) Damaged or defective item?
Contact us within 48 hours:
📧 info@faveuro.com
Send photos and order details.
22) Wrong item received?
Email us with photos and order reference.
We will replace or refund.
23) Is my data safe?
Yes. We follow GDPR and EU data protection laws.
We never sell personal data.
24) Do you use cookies?
Yes. For site function and analytics.
You can manage cookies in your browser.
25) Contact support
📍 Strada Lalelelor 22, Floor 3, Bucharest, Romania
📩 info@faveuro.com